Support for existing clients
The 34 North website and service direction are changing, but existing clients have not been left behind. Use this page to request website updates, report a problem, ask about access, or discuss an existing service arrangement.
Request guidance
To help us respond efficiently, please include the following in your message:
- Business or website name
- Website address
- Description of the problem or requested change
- Expected behavior and current behavior
- Screenshots or exact error messages
- Relevant deadline
- Whether another vendor or user recently made changes
Contact: support@34northconsulting.com
Response times, pricing, maintenance responsibilities, and included work depend on the agreement governing your current service arrangement. We will confirm any billable work before proceeding when approval is required.
Existing projects and support arrangements may remain governed by the proposal, invoice, service terms, or other agreement accepted for that engagement. New work will be governed by the proposal, statement of work, invoice terms, and any Client Services Terms accepted for that engagement.
Legal and service documents
The agreement governing a particular project or support arrangement may include the proposal, estimate, invoice, statement of work, written amendments, and the terms accepted for that engagement.